If for any reason you are not satisfied with your purchase, you may return the purchased product to SunRise Solar within thirty (30) days of the original date of purchase for a full refund including shipping with a *re-stocking fee, provided it has not been installed, in original packaging, and in new & resalable condition. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.
SunRise Solar WILL NOT ISSUE REFUNDS FOR EQUIPMENT THAT HAS BEEN PREVIOUSLY INSTALLED, DAMAGED, OR OTHERWISE RETURNED UNUSABLE FOR RESALE. Any damaged item must be reported within 7 days. No refund after 30 days, no exceptions.
Please note, for ALL returns, you must first call our office (866.599.3566) to authorize your return. All packages returned without prior authorization will be refused and sent back to shipper.
* Re-Stocking Fee
A 20% RESTOCKING FEE WILL BE DEDUCTED FROM ORIGINAL PURCHASE PRICE ON ALL ITEMS RETURNED WITHIN 30 DAYS.
If you wish to exchange your item, you may return the purchased product to SunRise Solar within thirty (30) days of the original date of purchase in exchange for another model provided it has not been installed, in original packaging, and in new & resalable condition. Exchanges will be charged a reduced re-stocking fee of 10%. SunRise Solar will assume shipping costs on item returned. Customer will be responsible for shipping charges of “new” item shipped.